cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Umidigi A3S problem

Hi I just received my A3S and can't get it to connect to cellular data

Tags (1)

Accepted Solutions
Highlighted
Town Hero / Héro de la Ville

Re: Umidigi A3S problem

@Kevin1077 log into your self service account and make sure you have data available. If you have data, edit your APN settings. Change them to type 3 below. 

20200424_173953.jpg

Welcome to PM. Stay safe. 

View solution in original post


All Replies
Highlighted
Town Hero / Héro de la Ville

Re: Umidigi A3S problem

@Kevin1077 log into your self service account and make sure you have data available. If you have data, edit your APN settings. Change them to type 3 below. 

20200424_173953.jpg

Welcome to PM. Stay safe. 

View solution in original post

Highlighted
Great Citizen / Super Citoyen

Re: Umidigi A3S problem

 
Highlighted
Great Citizen / Super Citoyen

Re: Umidigi A3S problem

@Kevin1077 A little more information would be helpful. 

 

Did you just insert the sim card, did you already have a Public Mobile accout? after inserting the SIM did you restart you phone? 

 

Sorry I am asking so many questions but not sure what advice to give without more details. 

Highlighted
Mayor / Maire

Re: Umidigi A3S problem

@Kevin1077 Did you try to use PM SIM in other phone? Does it work? Did you try to use another sim (not PM) in your Umidigi phone? Did it work?

Highlighted
Town Hero / Héro de la Ville

Re: Umidigi A3S problem

Could you please try your sim in a different phone that is working on telus/koodo/pm network, just to make sure that the problems is really the pone and not your sim/service.

if it is working normally on another phone, try restarting with the sim inside

if that doesn't work, try doing network reset.

if that doesn't work, try changing apn setting manually

if that doesn't work, contact the moderatos by initiating chat with simon here https://www.publicmobile.ca/en/bc/get-help 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Umidigi A3S problem

@Kevin1077, I strongly suggest you private chat with @gblackma, I believe he is a big Umidigi fan. Too be honest with you, I never ever heard of it. For that matter, I can't even pronounce it! 

 

But, I also believe there are a few members in the community that love that Umidigi!

Highlighted
Great Neighbour / Super Voisin

Re: Umidigi A3S problem

Ya I was using it in my iPhone

 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Umidigi A3S problem

@Kevin1077, you got an Umidigi to replace an iPhone? Wowza. 

Highlighted
Great Neighbour / Super Voisin

Re: Umidigi A3S problem

I change my APN settings to your specs. I have an A3X still no data when WiFi is off.

 

Do you have any suggestions? 

 

Thanks