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deanmil
Great Neighbour / Super Voisin

URGENT - phone won't allow me to call (msg says I have to get an addon)

Hi, im unable to call on my phone. 

My account is active (paid), however everytime i try to call a within province number, it prompts the msg saying "You have to get an addon". 

 

Please help @Moderator_Team!

 

Thanks

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Accepted Solutions
closng
Deputy Mayor / Adjoint au Maire

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

Hi @deanmil,

 

This is a known network wide outage, not just for you. Unfortunately, there is no estimates on when it will be fixed at the moment. Please be patient and let's hope the network gets restored soon.

View solution in original post


All Replies
rltan
Great Neighbour / Super Voisin

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

Not just you    3 of my lines all the same

closng
Deputy Mayor / Adjoint au Maire

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

Hi @deanmil,

 

This is a known network wide outage, not just for you. Unfortunately, there is no estimates on when it will be fixed at the moment. Please be patient and let's hope the network gets restored soon.

View solution in original post

stallaep
Good Citizen / Bon Citoyen

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

I had the very same problem this morning (2017-11-06) which you would expect if this was in fact cause by some network wide fault/outage, but while checking my account online, I noticed that somehow, my region had been set to BC (normally it's Ontario).  I changed it to Ontario and minutes later, everything was fine.  I know that I never changed it.  I hadn't logged in in weeks, and the problem only arose this morning.

proplayer44
Good Citizen / Bon Citoyen

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

Where do you change the region in the settings.  I've looked all over dont see anything about region, only my address on file which is correct.

afghanromeo
Great Neighbour / Super Voisin

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

how to change the region? 

JUNA1D5HAH
Great Citizen / Super Citoyen

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

THE ISSUE SEEMS TO BE RESOLVED NOW.

 

I AM ABLE TO MAKE CALLS FINALLY.

 

I HAVE CHECKED WITH SOME OTHER USERS AS WELL.

 

THANK GOD IT WAS NOT FOR TOO LONG.

 

THANKS FOR EVERYONE'S INPUT AND SUGGESTIONS.

amehta
Great Neighbour / Super Voisin

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

It should be up and running now

Mary_M
Retraité / Retired

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

Good afternoon everyone, 

 

I'm just providing updates in regards to the outage. Everything seems to be resolved - if not already done, please power cycle and test your outgoing calls.

 

Thank you for your patience and your understanding!

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
r0drunner
Good Citizen / Bon Citoyen

Re: URGENT - phone won't allow me to call (msg says I have to get an addon)

Hi, this is not fixed. I'm having the same problem since 2 days. Could you please contact me?


@Mary_M wrote:

Good afternoon everyone, 

 

I'm just providing updates in regards to the outage. Everything seems to be resolved - if not already done, please power cycle and test your outgoing calls.

 

Thank you for your patience and your understanding!

 

Cheers,

 

Mary


 

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