Telus based unlocked Samsung Galaxy note 5 doesn't get data connection.

[akdhane]

Hello,

I just got 

Telus based unlocked Samsung Galaxy note 5 

I have tried pretty much everything to fix this but couldnt do it.

apn setting , factory reset, apn setting after factory reset, rebooting, network reset and etc.

sim cards works fine with my other phone (note 3).

but this one keeps loosing network connection and even when I get connected I can't get

data work some times after reboot it connects it for 30sec and looses connection again.

I spend days try to fix it and no luck yet. I am not too sure what to do.

oh my account still has 6gb/12gb data left.

[will13am]

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@Shutdown wrote:

Samsung phones are dumb you have to change the phone setting to telus which will require you to factory reset. Try this:

Reset: *#272*[IMEI]#

[IMEI] is the devices 15 digit IMEI number. When the boot load screen comes up, choose the 3 letter code representing your carrier:

TLS = Telus / Koodo
RWC = Rogers Wireless Corporation / FIDO
BMC = Bell Mobility Corporation
GLW = Globalive Wireless / WIND Mobile

https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-Not-working-Galaxy-S6-edge-from-Wind/...

I was thinking the same thing but since it's a Telus phone, there's nothing to change here.  I give my had a shake each time these kinds of issues crop up with carrier phones.  I just going understand the fascination with these brands. I am not a glutton for punishment.

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[Shutdown]

Samsung phones are dumb you have to change the phone setting to telus which will require you to factory reset. Try this:

Reset: *#272*[IMEI]#

[IMEI] is the devices 15 digit IMEI number. When the boot load screen comes up, choose the 3 letter code representing your carrier:

TLS = Telus / Koodo
RWC = Rogers Wireless Corporation / FIDO
BMC = Bell Mobility Corporation
GLW = Globalive Wireless / WIND Mobile

https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-Not-working-Galaxy-S6-edge-from-Wind/...

[Luddite]

@akdhane Try setting it for 3G only rather than LTE/auto. 3G seems to be the most stable signal if your phone has such issues.

[Raven_Jet]

From the sounds of it, your phone is busted!! Time to get an iPhone.

[akdhane]

Currently I do not have other provider's SIM for testing out..

but seems like I am out of luck if there aren't any fixes to try... 

[akdhane]

that's what i am afraid of 

[mimmo]

What happens when you put a different sim in your phone?

As stated above it is probably a hardware issue.

[JDT]

Is it a new phone or a used phone?  If the SIM card works in another phone, then it is probably a problem with your Note 5 rather than with PM.