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Davejon
Good Citizen / Bon Citoyen

Stolen phone

My pm phone was stolen and the thief is using the phone. I’d like moderator help to shut the phone down.

thanks.

HALIMACS
Mayor / Maire

Re: Stolen phone

hi @Davejon 

 

Go onto your self-serve and report the phone lost/stolen.

 

It's under Plan and Add-Ons tab.

 

JK8
Mayor / Maire

Re: Stolen phone


@Davejon wrote:

My pm phone was stolen and the thief is using the phone. I’d like moderator help to shut the phone down.

thanks.


Log into self service and put your phone on lost/stolen mode.

Dunkman
Oracle

Re: Stolen phone

 

@Davejon 

In your self service account, you can report your phone stolen.  When you purchase a new phone and new SIM card, you can change your SIM card and then resume your service.

 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab. 

 

You do not need moderator help directly.  

Davejon
Good Citizen / Bon Citoyen

Re: Stolen phone

Ty I’ll try that now! 

Re: Stolen phone


@Davejon wrote:

My pm phone was stolen and the thief is using the phone. I’d like moderator help to shut the phone down.

thanks.


Assuming that you ahve access to your account, a moderators does not need to be contacted unless you wish for the IMEI of the device to be added to the registry of lost/stolden devices at deviccheck.ca. 

darlicious
Mayor / Maire

Re: Stolen phone

@Davejon 

 I take it that the "thief"is not interested in a substantial "reward" for the safe return of your phone?

I have managed to recover the bf's lost phone three times by sending a text offering a reward  on a reluctant "finder" who was not actually using the phone (damaged when lost) but the sim card. The other two times calling the phone produced good samaritans who refused a reward.

 

If it truly is a thief you can do some sleuthing by checking out the numbers called or texted. You can resume your service briefly to text a message or call to see if someone answers to offer a "reward" for its return. You can also leave a text with a contact number for you. Use the find your phone app during this time to get a decent lock on its location. If you call it and it goes straight to voicemail you know the phone is either powered off or the battery is dead. Suspend your service once you finish trying to make contact.

 

If someone calls you or picks up your call always remain polite and grateful and never let on you think they are a thief. A good samaritan will not question a meeting place in front of a police station or somewhere with a lot of surveilence cameras nor the amount of any reward. Whereas a thief will be extra cautious and will want the reward to be more than the black market resale value of the phone ( maybe 10-20% of its actual value.) Report the phone stolen online with your local police service. Bring back up if you agree to meet someone and remember it is perfectly legal to steal back your stolen property. Good luck!

 

BTW....you can still access your voicemail while suspended. Call your phone number and once it goes to voicemail just press * when it connects and enter your 4 digit pin #.

Davejon
Good Citizen / Bon Citoyen

Stolen phone

My pm phone has been stolen. The thief is now using the phone. I’d like help to cancel the phone service. 
Thanks Dave

z10user4
Mayor / Maire

Re: Stolen phone


@Davejon wrote:

My pm phone has been stolen. The thief is now using the phone. I’d like help to cancel the phone service. 
Thanks Dave


Log in to your self-serve and use the Lost/stolen function to Suspend your service. Then acquire a new SIM and use the Change SIM function to switch over to that SIM and then back to the Lost/stolen function to Resume the service.

 

Edit: oh. another thread. I did think "another one??!!"

z10user4
Mayor / Maire

Re: Stolen phone

 @Davejon : Click on the bolded thread titles like your Re: Stolen phone. Then click on the subject line of each answer to read the whole thing. You can click on the ...more at the end of the couple preview lines too.

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