cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

Some Messenger responses not coming through

My phone is two and a half year old and a month ago I started not receiving responses from three of my contacts. Most contacts work fine but these three don't. One was my son-in law to announce the birth of his son when I was watching their daughter at home!! I have rebooted my phone and also have deleted these contacts and put them back in. Wondering if this is a phone or provider issue? Or is it a problem with the phone of the sender? 

Anyone else with a similar problem??? If so, any solutions??

Highlighted
Great Citizen / Super Citoyen

Re: Some Messenger responses not coming through

@Ihanrath 

 

no, I don't think it's a common problem. usually the users device needs troubleshooting. resetting the network settings and restarting the phone removes any conflicting information stored from other sim cards and a fresh start on the new network

 

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

 

Give it try and good luck

Highlighted
Mayor / Maire

Re: Some Messenger responses not coming through


@Ihanrath wrote:

My phone is two and a half year old and a month ago I started not receiving responses from three of my contacts. Most contacts work fine but these three don't. One was my son-in law to announce the birth of his son when I was watching their daughter at home!! I have rebooted my phone and also have deleted these contacts and put them back in. Wondering if this is a phone or provider issue? Or is it a problem with the phone of the sender? 

Anyone else with a similar problem??? If so, any solutions??


What phone are use by you and these 3 contacts?

If iPhone and Android phone are involve, the iPhone iMessage settings need to change. 

 

iPhone Settings for iOS 12.4.5
Under iPhone Messages settings:
iMessage = enabled

SMS/MMS
MMS Messaging = enabled
Group Messaging = enabled
All other Messages settings are disabled

 

How do you know what message type you are sending or receiving on iPhone?
Messages with green bubbles are normal SMS/MMS text messages.
Message with blue bubbles are sent via the iMessage

 

Highlighted
Good Citizen / Bon Citoyen

Re: Some Messenger responses not coming through

Thanks for your reply.

There is no "general" setting in my settings. Could it be called something else?

When I go into "mobile data", I do see that my messenger uses very little data. I have everything unblocked so am thinking it is not that.

Highlighted
Mayor / Maire

Re: Some Messenger responses not coming through

@Ihanrath  I suspect the problem is related to your conversations history with those three contacts. If you don't mind try deleting those conversations and see if it fixes the issue.

Highlighted
Good Citizen / Bon Citoyen

Re: Some Messenger responses not coming through

I have done this and it has not resolved the problem but thanks for replying.

Highlighted
Good Citizen / Bon Citoyen

Re: Some Messenger responses not coming through

My phone is an LG (android type). I do know that one of my contacts is an iphone so you might be on the right track. I will have to check with the other contacts. Strange that for a long time I have received their messages and suddenly I don't receive them. They all do receive my messages.

Highlighted
Mayor / Maire

Re: Some Messenger responses not coming through


@Ihanrath wrote:

I have done this and it has not resolved the problem but thanks for replying.


@Ihanrath  Go into the APP settings select Messages and clear the cache then chose force stop. Restart your phone and test again.

Highlighted
Mayor / Maire

Re: Some Messenger responses not coming through


@Ihanrath wrote:

My phone is an LG (android type). I do know that one of my contacts is an iphone so you might be on the right track. I will have to check with the other contacts. Strange that for a long time I have received their messages and suddenly I don't receive them. They all do receive my messages.


For a quick test, ask the iPhone owner to disable iMessage to determine whether you can receive text messages to and from your LG phone.

 

Also test your PM SIM card in another known working phone to eliminate hardware issue with your phone.

Highlighted
Good Citizen / Bon Citoyen

Re: Some Messenger responses not coming through

I will try this but will have to wait for testing as contact in different time zones. Thanks.