04-11-2019 03:00 PM - edited 01-05-2022 04:18 AM
Just registered today with a public mobile SIM card but the phone wants a sim network pin puk need phone to work as soon as possible what Do I do
Solved! Go to Solution.
12-25-2021 08:30 AM
08-06-2019 10:24 PM
Hi. I had the same issue when I registered with Public Mobile from Fido. I was asked for a PIN to unlock the SIM card (SIM bought from Public Mobile).
I had to call Fido and they provided me the PIN.
Once unlocked the phone, you have to set-up the network with an ASPN in your phone settings, depending on your phone model. Search the Community for your model and settings.
Good luck!
04-19-2019 10:53 AM
@tlwilliams20 wrote:Just registered today with a public mobile SIM card but the phone wants a sim network pin puk need phone to work as soon as possible what Do I do
If it's a network unlock code then your phone is locked to the previous provider. You need to get that from the previous provider.
04-11-2019 05:26 PM
@tlwilliams20 wrote:If I don’t know who it was with how do I do this
If it's a Samsung phone apperantly you can get the unlock code from their website. If you have an Android phone try the Settings --> Network & Internet --> Mobile Network and see if the previous provider is listed there.
04-11-2019 03:40 PM
Your phone looks to be locked to another provider, have you tried the SIM in another phone?
04-11-2019 03:37 PM
@tlwilliams20 wrote:If I don’t know who it was with how do I do this
You can find out which carrier your phone is locked to by inserting sim cards from different carriers until you find one that doesn't cause yoru phone to ask for an unlock code. You can also look for clues in the phone's software such a carrier branded apps in the app drawer. In the phone's "about" menus, the name of the software version can also sometimes gives clues.
04-11-2019 03:34 PM
If I don’t know who it was with how do I do this
04-11-2019 03:30 PM - edited 04-11-2019 03:33 PM
@tlwilliams20 wrote:Just registered today with a public mobile SIM card but the phone wants a sim network pin puk need phone to work as soon as possible what Do I do
This is not something that Public Mobile's moderators can provide for you.
When an Android phone asks for the sim network puk code, it is telling you that the phone is locked to another carrier, and also that someone already tried to already unsuccessfully unlock the phone numerous times.
This means that your phone is locked to another carrier. It is not the PUK of the sim card that your phone is asking for.
Only the old carrier, the phone's manufactuer, or an unlock code reseller can provide the sim network unlock puk. This will be needed before the sim network unlock pin can be used. It is this second code that will unlock the phone so that you can use it at Public Mobile.
04-11-2019 03:12 PM
@tlwilliams20 wrote:Just registered today with a public mobile SIM card but the phone wants a sim network pin puk need phone to work as soon as possible what Do I do
Or...your phone might be locked to a previous provider. For a Canadian phone and provider they have to provide that to you for free.
If maybe it's a Samsung phone then they might be able to get that for you as well.
04-11-2019 03:09 PM
Thank you
04-11-2019 03:04 PM
@tlwilliams20 wrote:Just registered today with a public mobile SIM card but the phone wants a sim network pin puk need phone to work as soon as possible what Do I do
If your sim is blocked and ask for a puk you need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them. Waiting time is few hours to 2 days.
04-11-2019 03:03 PM
A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, you will need to contact the Public Mobile Community Moderator Team here. You will need to create and/or be logged in to your Community account for this link to work.