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Madmonigan
Great Neighbour / Super Voisin

Sim card and phone

My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you

z10user4
Mayor / Maire

Re: Sim card and phone


@Madmonigan wrote:

My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you


Can you login to your self-serve account? If so, does the status say Active? If so, can you use the Change SIM function and take note of the last 4 digits of the registered SIM card #. Then compare that to your actual SIM in your phone. Are they the same?

Triguy
Mayor / Maire

Re: Sim card and phone

Log into your account and click change sim card. 

It will show the last 4 digits of the sim card.  Take the sim out of your phone. Do they match?

hairbag1
Mayor / Maire

Re: Sim card and phone


@Madmonigan wrote:

My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you


Dial 611 to hear the status of your account. If you have a valid credit card on your account, you can also pay for next renewal if it's run out.

Keep us updated.

Madmonigan
Great Neighbour / Super Voisin

Hi

Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have  to do 

Re: Hi


@Madmonigan wrote:

Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have  to do 


Go back into your self serve account and immedaitely change your password and security quetsion.  Report your phone as lost/stolen and then open a ticket at: https://publicmobile.ca/chatbot to have service restored on the proper SIM card.

BeachNBeer
Town Hero / Héro de la Ville

Re: Hi

Did you reboot phone? Reset network settings? What have you done? Model of phone?

hTideGnow
Mayor / Maire

Re: Hi



@Madmonigan , What is showing on your phone ?  SIM not-provisioned?  No service?

 

Also, if you have checked the SIM last 4 digits on your SIM card match with My Account , then it's good--at least not SIMjacked.  Try to turn off the phone, re-sit the SIM firmly, restart the phone and see.

 

kb_mv
Mayor / Maire

Re: Hi


@computergeek541 wrote:

@Madmonigan wrote:

Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have  to do 


Go back into your self serve account and immedaitely change your password and security quetsion.  Report your phone as lost/stolen and then open a ticket at: https://publicmobile.ca/chatbot to have service restored on the proper SIM card.


@computergeek541 The OP said the numbers matched?

Re: Hi


@kb_mv wrote:

@computergeek541 wrote:

@Madmonigan wrote:

Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have  to do 


Go back into your self serve account and immedaitely change your password and security quetsion.  Report your phone as lost/stolen and then open a ticket at: https://publicmobile.ca/chatbot to have service restored on the proper SIM card.


@computergeek541 The OP said the numbers matched?


Sorry. I misread.

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