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chukdefatey
Deputy Mayor / Adjoint au Maire

Re: Samsung Ace II x GT-S7560M locked to Koodo

Not all phones that are locked to Telus, Koodo and PM work on each others network.  However most do. 

Cyber
Mayor / Maire

Re: Samsung Ace II x GT-S7560M locked to Koodo



Technical support worked on my case.

Finally, my SIM card registered to Public Mobile network on 2015-03-23 at 18h00 (Eastern Time)

 

 

 

No UNLOCK was needed.

View solution in original post

Jeremy_M
Retraité / Retired

Re: Samsung Ace II x GT-S7560M locked to Koodo

@Cyber 

 

I'm glad to hear that the issue was resolved!

 

Cheers!

Cyber
Mayor / Maire

Re: Samsung Ace II x GT-S7560M locked to Koodo

 

@Jeremy_M,

 

If possible, I would appreciate a follow up to know what was the exact problem.

 

Thanks!

chukdefatey
Deputy Mayor / Adjoint au Maire

Re: Samsung Ace II x GT-S7560M locked to Koodo

^Good Luck with that, most OP don't even come back to say if the issue was resolved.
Jeremy_M
Retraité / Retired

Re: Samsung Ace II x GT-S7560M locked to Koodo

@Cyber 

 

It's an underlying issue in our backend that is causing the issue "system related" we are currently tracking and verifiying if we come across a similar issue with other customers as well.

 

I hope this helps?

 

Cheers!

Cyber
Mayor / Maire

Re: Samsung Ace II x GT-S7560M locked to Koodo

 

@Jeremy_M,

 

Thanks for the follow up.

 

I also received a phone call at noon to verify if my service was working.

 

Great service from Public Mobile staff !

Ruthgibson
Great Neighbour / Super Voisin

Re: Samsung Ace II x GT-S7560M locked to Koodo

Me too I paid my bill and my phone says no service I can't get it to work can somebody help me
Cyber
Mayor / Maire

Re: Samsung Ace II x GT-S7560M locked to Koodo

 

@Ruthgibson,

 

Send an email to Public Mobile.

 

 

 

How to send an email ?

 

Click on this link : https://publicmobile.ca/en/on/contact-us

 

 

Then, at the bottom right of the page, click on "Email away" button.

 

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

  - Choose ""

 

Then click on "Email Us" and fill up the form.

 

 

 

An agent from Public Mobile will try to answer you ASAP.

 

 

 

Need Help? Let's chat.