Samsung A5 Keeps Dropping Network

[yerxa]

Recently one of our phones has been constantly saying that there is no network available.  The other phone in the house, also on Public Mobile, is working fine. 

We've tried restarting the phone, sometimes that works, sometimes it doesn't.  We've tried taking the sim card out and back in, again, sometimes that works, sometimes it doesn't.

Not sure what else to try, any suggestions?

[will13am]

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@Luddite wrote:

You can also try forcing the phone to use 3G rather than LTE/auto. In some locales, where I live for example, 3G signal is more stable.

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If the preferred network type is set to LTE preferred, it will drop down to 3G before completely dropping out.  In this case, 3G only might not do anything. 

[Luddite]

Just looked up that phone here: https://willmyphonework.net

Slight mismatch for LTE ON PM's network: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Getting-Started/ta-p/162

Samsung Galaxy A5 SM-A500W (Canada)   Canada Public Mobile

2G Network:

3G Network:

4G LTE Network:

  Carrier Network does not support 2G

850MHz, 1900MHz

Band17-700MHz, Band4-AWS, Band2-1900MHz, Band7-2600MHz

[Luddite]

You can also try forcing the phone to use 3G rather than LTE/auto. In some locales, where I live for example, 3G signal is more stable.

[PJC]

Have you tried inserting the SIM card from your other phone to the A5 to see if the network still drops?