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Great Neighbour / Super Voisin

Samsung A21

would it be possible to add the Samsung A21 to the compatibility list.  I have joined the network but can't connect to network.

Please help

Thanks, Simon

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Mayor / Maire

Re: Samsung A21

@Simon06 

Your phone should work with Public mobile.  It is compatible.

Here are the specs:

https://www.gsmarena.com/samsung_galaxy_a21-10172.php

 

You may need to troubleshoot further.

Was your credit card charged?  In self service, account status active?

 

Maybe reboot your phone? network reset?

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Great Neighbour / Super Voisin

Re: Samsung A21

Thank you so much

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Mayor / Maire

Re: Samsung A21


@Simon06 wrote:

would it be possible to add the Samsung A21 to the compatibility list.  I have joined the network but can't connect to network.

Please help

Thanks, Simon


So you've activated an account and you've inserted your SIM?

Calls in/out? Texts in/out?

Try turning on cell data and then restarting the phone.

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Great Neighbour / Super Voisin

Re: Samsung A21

thanks!!!

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Mayor / Maire

Re: Samsung A21

@Simon06 Did you port the number or a brand new activation? Check your self-service account first. Is it active? Your phone should work with PM. Then try to turn off your phone for a few mins and turn it back. Also, lost/stolen feature is available through self-service and can be used for a few mins. Fly mode for a few mins can help as well.

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Great Neighbour / Super Voisin

Re: Samsung A21

Thank you!

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Mayor / Maire

Re: Samsung A21

@Simon06 reset your network settings

 

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

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Model Citizen / Citoyen Modèle

Re: Samsung A21

I am hoping to get this phone too and it is not on the compatibility list on the PM website (that list really needs updating as it doesn't even have last year's model, the A20). I found this thread so I assume it is compatible then!

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Model Citizen / Citoyen Modèle

Re: Samsung A21

what does it mean here when it says LTE is not compatible (I am assuming this is the correct phone)? https://www.frequencycheck.com/carrier-compatibility/PraAsq0/samsung-sm-a217f-dsn-galaxy-a21s-2020-d...

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