Hello whoever this is. this is an absolutely absurd system for "support". I have been contacted and told that I have issues in transferring my number from an old to account to my Public Mobile account and have updated my name in the old account to match and can't talk to any humans apparently to make it work? I have no idea how to proceed. Maybe hire some humans? Will most likely switch providers, had no idea a company would rely on a chatbot for their entire support system. really terrible.
Chat bot is supposed to connect you with a human when you are not able to do it yourself. But sometimes it gets stubborn
You can reach moderators by clicking question sign or you can message them directly by sending private message to Moderator_Team
Agree. SIMon is not user friendly.
Try my following procedure:
Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.
1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.
You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save
@corewhy Just plug away with the moderator requesting information. Unless you do not have authority to transfer the number it will eventually get sorted. Just use your old service until it stops working, BUT, unless it was with Telus/Koodo, be sure to keep your old account active.
BTW: We, the members here, are much nicer than call centre staff! 😎
@corewhy hi the best way to contact a moderator is to click on the ? lower right hand corner ask simon to speak to a human this will help create a ticket to speak to a moderator it is the best way when creating a ticket tell them your issue with porting good luck you will will find there is a lot of support here you just have to ask 😁
@corewhy if you are wrestling with the bot you can type contact us or speak to a human and it will link you with the moderators. So sorry this has not been a great experience for you.
You can always just pick a Public mobile number yo activate the SIM then once you have it activated measage the moderators I want to port my number through this link and you will be off to the races!
The submit a ticket link SIMon provided always led to a Error 404 page on the Public Mobile website despite my being logged in to the community page. Whoever first replied had a real link to message the Moderator_Team, just waiting on a response.
Here’s when and how to contact the Moderator Team: