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Good Citizen / Bon Citoyen

SIM network unlock NCK

I have activate my sim and registered in both my account and the community. When i restarted my phone i got a msg tgat said " SiIM network unlock NCK" i have no idea what this means , I have contacted tge person I got the phone from and they said that they never locjed the SIM

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Mayor / Maire

Re: SIM network unlock NCK

@dragonjane63  - Are you sure that the phone is unlocked?  What network/company was the phone from?

Unless this phone was from Telus/Koodo, it might need to be unlocked.

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Good Citizen / Bon Citoyen

Re: SIM network unlock NCK


@dragonjane63 wrote:

I have activate my sim and registered in both my account and the community. When i restarted my phone i got a msg tgat said " SiIM network unlock NCK" i have no idea what this means , I have contacted tge person I got the phone from and they said that they never locjed the SIM


Hi,

It sounds like the phone might be locked.  I would suggest asking the person you got the phone from, which carrier they were previously on, and then asking that carrier to unlock the phone.

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Mayor / Maire

Re: SIM network unlock NCK


@dragonjane63 wrote:

I have activate my sim and registered in both my account and the community. When i restarted my phone i got a msg tgat said " SiIM network unlock NCK" i have no idea what this means , I have contacted tge person I got the phone from and they said that they never locjed the SIM


It's most likely still locked to the previous provider. If it's a Samsung phone then they have a way of providing a code to you.

 

ninja'd by everybody Smiley Happy

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Good Citizen / Bon Citoyen

Re: SIM network unlock NCK

The phone is from rogers and they were using it right up til when they gave it to me

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Mayor / Maire

Re: SIM network unlock NCK


@dragonjane63 wrote:

The phone is from rogers and they were using it right up til when they gave it to me


What exact make/model is it?

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Town Hero / Héro de la Ville

Re: SIM network unlock NCK

I agree with the previous posts, your phone is telling you its locked to the previous carrier. You'll need to call Rogers and ask them to unlock your phone. It's possible the previous owner was not aware their carrier locked the phone.

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Good Citizen / Bon Citoyen

Re: SIM network unlock NCK

How do i get it unlocked

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Mayor / Maire

Re: SIM network unlock NCK


@dragonjane63 wrote:

How do i get it unlocked


As mentioned...call Rogers.

A wrinkle might be that if it's an older phone then it might not be compatible to here. Rogers still uses older cell technology that Telus does not.

That's why I asked for the exact make/model of phone.

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Good Citizen / Bon Citoyen

Re: SIM network unlock NCK

It is a Huawei K11-LO5