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Good Citizen / Bon Citoyen

SIM card update

My phone is activating and I have tested the phone by calling it.

the screen now displays “ SIM card updating” 

this update has been going on over an hour.

how much time does this typically Take. Seems excessive at this point.


Accepted Solutions
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Mayor / Maire

Re: SIM card update


@brewing wrote:

My phone is activating and I have tested the phone by calling it.

the screen now displays “ SIM card updating” 

this update has been going on over an hour.

how much time does this typically Take. Seems excessive at this point.


Restart the phone?

View solution in original post


All Replies
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Mayor / Maire

Re: SIM card update


@brewing wrote:

My phone is activating and I have tested the phone by calling it.

the screen now displays “ SIM card updating” 

this update has been going on over an hour.

how much time does this typically Take. Seems excessive at this point.


Restart the phone?

View solution in original post

Highlighted
Mayor / Maire

Re: SIM card update

@brewing what's the make and model of your phone? Did you port your number? If you did, it can take up to 3 hours to complete if from a cell provider.  Voip or landline up to 7 days. Your phone may be getting the required updates. Welcome to PM. Stay safe. 

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Mayor / Maire

Re: SIM card update

@brewing Did you try to take out SIM and put it back?

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Good Citizen / Bon Citoyen

Re: SIM card update

I didn’t remove it because it was updating. It still is updating. I called the phone before the updating started and it worked, but then the SIM updating started. I will shut it down and restart to see if that does anything.

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Good Citizen / Bon Citoyen

Re: SIM card update

Easyfone is the make. Prime-A4 is the model. I called the phone before the updating started and it worked, but then the SIM updating started. 
 It still is updating.....

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Mayor / Maire

Re: SIM card update

@brewing I have never looked at my phone when I switched or activated a new number. But that does seem a to be a pretty long time. Is your phone getting a major update? And did you port your number? Thanks.

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Good Citizen / Bon Citoyen

Re: SIM card update

I powered off the phone and rebooted. Looks like that worked. Thanks for your input.

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Good Citizen / Bon Citoyen

Re: SIM card update

I restarted even though it was still SIM updating. Looks like that worked. Thank you!

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Retired Oracle / Oracle Retraité

Re: SIM card update


@z10user4 wrote:

Restart the phone?



@brewing wrote:

I powered off the phone and rebooted. Looks like that worked. Thanks for your input.


@z10user4 @brewing the classic help desk solution works again!


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