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SIM card problems

deepg82
Good Citizen / Bon Citoyen

Hey,

 

I'm having SIM card problems. I've had the same SIM card for years but it's giving me problems now. Sometimes I can't connect to the network. None of my calls go through (they don't connect) and I can't use my data. If I restart my phone, everything works fine. My phone is a Xiaomi Mix 3.

 

Do I need a new SIM?

4 REPLIES 4

gpixel
Mayor / Maire

@deepg82 did you recently update the software on your device?

 

reset your network settings

 

open settings
scroll down to system
tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

 

contact customer support mods before you purchase a new sim

 

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

Jb456
Mayor / Maire

If you do end up buying a new SIM card you can easily change it in your account.

 

Click change sim card. Green arrow on picture below. 

 

That's all that is required to transfer your account to a new sim card.

Screenshot_20200629_182641.jpg

Triguy
Mayor / Maire

Try wiping the sim with a clean cloth and reinsert your sim.

Jb456
Mayor / Maire

Do you have another phone to test your SIM card in to see if it's a device issue?

Need Help? Let's chat.