@J_PM
This brings up an interesting point.....as the general assumption has been that pm's CPU phones have come from telus and koodo as trade up, buyers remorse or open box phones that are then tested, repaired and/or refurbished and then certified for resale. So how does a locked phone from another provider become available for sale on the pm website?
It obviously has not been certified. Does pm source phones from other providers? Since it is locked I will assume it's an apple device....the only phones for sale that could be 4+ years old to still be locked to a carrier. How did it not get tested and certified? Or did it get returned by a sneaky buyer who switched phones with a locked device? Does pm not recertify returned or exchanged devices?
This is not the first anomaly reported. Recently there was a Google Pixel 5 with the original owners google account still attached to it. These type of mistakes should not happen. How many other phones have been returned to pm under these conditions that have not been reported in the community? Public Mobile needs to review both its certification process and how it inspects and certifies returned or exchanged phones.
If fraudsters/scammers have discovered a loophole in pm's 30 day money back guarantee to return for refund phones that are not the original product it can cause a hit to the bottom line affecting not only the price pm charges for CPU phones but prices in general. It also erodes customer"s confidence in purchasing a device itself from pm.
