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Good Citizen / Bon Citoyen

SIM Issues

Hi! I bought my SIM card around 2 weeks ago and I have had no issues with it until now. On random, my iPhone will say "No SIM card Installed" when my SIM card is in the tray. I have to remove the tray and put it back in again for it to work.

Tags (3)
Mayor / Maire

Re: SIM Issues

@lucyeyford try resetting your network settings

 

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

 

if it happens again try toggling airplane mode on/off instead of removing the sim

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Good Citizen / Bon Citoyen

Re: SIM Issues

It works again when I turn on and off airplane mode, but is there anyway to permanently fix the issue as it is happening almost every 20 minuets. 

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Mayor / Maire

Re: SIM Issues

@lucyeyford login to your self serve and toggle the lost/stolen feature under "plans and add-ons" tab

 

you might also have a defective sim. the sim tray can also have too much movement inside. you can't try putting a little piece of paper on the backside of the sim to try and create a better fit.

 

otherwise contact customer support mods to reset your service from their end.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

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Good Citizen / Bon Citoyen

Re: SIM Issues

And I am missing important phone calls because it is going straight to voicemail. 

 

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Model Citizen / Citoyen Modèle

Re: SIM Issues


@gpixel4 wrote:

the sim tray can also have too much movement inside. you can't try putting a little piece of paper on the backside of the sim to try and create a better fit.


@lucyeyford  You'll only know for sure after trying it, but the solution I quoted above was what did the trick for me, with my wife's old Samsung S3. After experimenting with swapping in/out different SIM cards, when re-installing the SIM my wife had in that phone, it would say, "Emergency calls only - no SIM installed", or something similar, so all it took, was the aforementioned small piece of paper to exert a little extra downward pressure on the SIM, to make a better connection to the contacts in the phone's SIM slot.

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Good Citizen / Bon Citoyen

Re: SIM Issues

I am having the same issue!  Brand new account and after over 48 hours of messing around I am 100% convinced the SIM is defective!!  Bogged frustration is ZERO customer service support this far!! Hope you get your issue solved soon! 

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