SIM Card not working.

[DylanKeenan]

@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now and need to know what I have to do to get it working.

[computergeek541]

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@DylanKeenan wrote:

@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now and need to know what I have to do to get it working.

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That message is specific to iPhone devices.  Public Mobile cannot help you with this.  Apple's iTune device activation server have it down as a carrier locked device.  You will need to get the old carrier to get Apple to add this device to the unlocked list.

[Lieux]

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@DylanKeenan wrote:

@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now and need to know what I have to do to get it working.

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Keep your bell account active during the port or you will not be able to do it.

[NDesai]

@DylanKeenan Seems like your phone is locked to Bell. To get it unlock, call bell and they will unlock if for free of charge. 

[sunflowershine]

@DylanKeenan Is it possible the phone from Bell is locked by Bell. You may need Bell to unlock the phone first.