12-03-2017 11:30 PM - edited 01-04-2022 03:03 PM
Solved! Go to Solution.
12-07-2017 08:30 PM
12-06-2017 09:33 AM
@bb1976 Nothing wrong with the domain. The correct setting in your APN is actually "sp.mb.com".
12-06-2017 05:13 AM
12-04-2017 01:46 PM - edited 12-04-2017 01:57 PM
@ShawnC13has one of these Acer phones in circulation. He must be too busy today to participate. I am sure he has some data points to share on how to make it work on this service.
12-04-2017 10:56 AM - edited 12-04-2017 10:57 AM
@bb1976 wrote:
Thanks will13am and to all that replied thus far! I am using a supposedly unlocked phone that I bought from factory direct made by Acer. The phone is called a "Liquid Zest Plus" and runs on android 6. I switched over the APN as suggested. I just successfully sent a text message to a colleague whom replied back and will try using the phone as an access point when I get to work. Why would you recommend setting the APN Type vs the setting of "Not Set" by PM (I always ask these types of questions b/c I like to know, so don't take offense:) Mimmo, that post does not contain any link or instructions on how to clear the partition cache. Is there a procedure out there for how to do this?
My daughter has this phone as well and after putting her sim in data didn't work until I manually put the Public APN in. And yes the default APN that went in with the SIM was Telus too.
I just changed phones myself and had to also enter the Public APN again - this time though both Telus and Koodo APNs were present by default. 🙂
For the APN types, the link that @will13am posted should help you out.
If you still want to clear your cache the general method is to get into your phone's recovery mode and there should be an option from there to do it. However a factory reset also clears the cache partitions so I wouldn't worry as you've done that already.
12-04-2017 10:12 AM
@bb1976 i found these instructions http://www.mobiany.com/how-to-wipe-the-cache-partition-on-acer-liquid-e3.html . this should be safe to do. I can't remmeber if It might reset apps data ( I can't remmber the full effects), but it does not remove any aps or picutres etc... do not select factory reset. I would do this step if all else above fails.
I would google "reset cache partition" first to get a better understading of what it does. you could also try a network reset or a second factory reset if you have no data on the phone. (recall you mentioning you just did one) I remember doing a econd factory helped someone out as well in the past.
12-04-2017 09:24 AM
@bb1976 wrote:
Thanks will13am and to all that replied thus far! I am using a supposedly unlocked phone that I bought from factory direct made by Acer. The phone is called a "Liquid Zest Plus" and runs on android 6. I switched over the APN as suggested. I just successfully sent a text message to a colleague whom replied back and will try using the phone as an access point when I get to work. Why would you recommend setting the APN Type vs the setting of "Not Set" by PM (I always ask these types of questions b/c I like to know, so don't take offense:) Mimmo, that post does not contain any link or instructions on how to clear the partition cache. Is there a procedure out there for how to do this?
The reason why I suggest not leaving the APN type field blank is that providing the detail overrides some defaults that can potentially lead to unwanted outcomes. For example inserting default will signify that the APN will be the default APN for data. Without this, there is a potential for a different APN to participate in the data setting where multiple APNs that are not identical but associated with the same carrier are present. Anyway, here is a listing of APN type infomration and what they do.
12-04-2017 09:09 AM
Does the "Telus" signal affect your service? I'm just speculating but if not then it may not be a big deal. I know that when I was with Virgin Mobile a few weeks ago, sometimes it would switch to showing "Bell" instead, but my services and everything remained the same so it wasn't a concern.
12-04-2017 06:56 AM
12-04-2017 01:38 AM
@kav2001c as i said i vaguley remeber that wiping the cache might have helped, just found teh original post i was thinking of:
https://productioncommunity.publicmobile.ca/t5/Discussions/No-Data/m-p/133644#M43828
It was the cache partition not davlic cache.
12-04-2017 12:56 AM
@mimmo I was pretty sure the dalvik cache is just used for prefetch, unless he rooted and loaded a custom rom why would that effect his network settings?
12-04-2017 12:20 AM - edited 12-04-2017 01:39 AM
If none of the suggestions above work and you are using an android phone, you could try clearing the dalvik cache partition. I vaguley recall someone last year having a similar problem (could only see telus network) and i think that help them fix the issue.
12-04-2017 12:02 AM - edited 12-04-2017 12:05 AM
@bb1976, what phone are you using? You must be using what I call a "carrier phone" which is a phone sold by and OS update controlled by a carrier. When the OS comes from a carrier, they will invariably mess with the APN configuration file. As a result, the phone thinks you are using Telus service and selects a Telus APN on file. As already suggested by @kav2001c, just manually create a new APN for Public Mobile. Use this link for APN field data. I suggest also putting defaul,supl,mms in the APN type field instead of leaving it blank.
BTW, don't be surprised that even with the correct APN information, the phone may register Telus as the carrier. A friend is using a Rogers source LG G4 on this service and the Public Mobile APN is not on file (no surprise there) and had to be manually entered. The carrier shown is Telus.
12-03-2017 11:34 PM
@bb1976 manually input the correct apn settings
Although most phones will get info from SIM card I have seen some (mainly noname chinese phones) that are incapable of doing it properly