SIM Card Inserted Locked

[alicehung93]

I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?

[GR · Accepted solution]

@alicehung93  also because it's a Samsung you can go on samsung.ca and start a chat conversation and ask them for the unlock code! 

[GR]

@alicehung93 you have to call your previous provider and have them unlocked the phone!  Who were you with before? 

[RossN]

@alicehung93 hi yes that does mean your phone is locked to your previous carrier as suggested by @GR 

[GR · Accepted solution]

@alicehung93  also because it's a Samsung you can go on samsung.ca and start a chat conversation and ask them for the unlock code! 

[alicehung93]

I've called them and they gave me numbers to unlock but it's still locked 

[GR]

@alicehung93  make sure you input it exactly as given. If it doesn't work call them back. If you input it wrong too many times then you need a master code from Samsung 

[alicehung93]

my phone is unlocked 

[GR]

@alicehung93 that's great, welcome to public mobile! 

[SariaAdams]

I had the same problem, and Samsung told me that I had to get a new sim card and get a hold of my sim card provider. I'm in this chat for the same problem at this moment. I just bought a galaxy s8 and just purchased a new sim card on the main public Mobile site that I'm waiting for... But I'm afraid I'm gonna put the new sim card in and it's gonna lock again... 

[SariaAdams]

I was talking to Samsung though and they told me they couldn't do anything and I needed to get a hold of public mobile.... The bot couldn't help me.