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Tav
Model Citizen / Citoyen Modèle

Replacing charging port board on phone causes sim card to be disabled/not recognised

My charging port on my Moto G7 Play is on its way out so I ordered a new board from Aliexpress (only place to find it without paying crazy shipping costs to Canada). My old board works fine but the pins are messed up so it could fail to charge basically at any time.

 

I purchased this board  but when I assemble everything it says no sim found in the Android quick menu and says sim disabled in the sim settings.

 

I got the US version that matches the shape of my existing board. Both antenna cables connect fine. Aside from some really small lettering on the boards I wouldn't know they were any different. Other boards just have connection for one antenna and are a different shape so they wouldn't fit.

 

Anyone know of any trickery I need to do to get this to work? or is it just a faulty part?

 

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised


@Tav wrote:

My charging port on my Moto G7 Play is on its way out so I ordered a new board from Aliexpress (only place to find it without paying crazy shipping costs to Canada). My old board works fine but the pins are messed up so it could fail to charge basically at any time.

 

I purchased this board  but when I assemble everything it says no sim found in the Android quick menu and says sim disabled in the sim settings.

 

I got the US version that matches the shape of my existing board. Both antenna cables connect fine. Aside from some really small lettering on the boards I wouldn't know they were any different. Other boards just have connection for one antenna and are a different shape so they wouldn't fit.

 

Anyone know of any trickery I need to do to get this to work? or is it just a faulty part?

 


No SIM ususally means that a device can't physically see the SIM card. This could be a physical or electrical failure.

Tav
Model Citizen / Citoyen Modèle

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

Putting the old part back in picks up the sim just fine.

will13am
Oracle

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

@Tav , does the SIM tray alignment on the new board match the old one?  Would you be able to test out the SIM without assembling everything to make sure there is proper contact.  

LurganIeUk
Mayor / Maire

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

LurganIeUk
Mayor / Maire

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

No SIM detection, and the loss of network connectivity, are issues that a lot of users have faced, particularly since the update to Android 4.4.2 Kitkat. This issue is also prevalent in the Dual SIM version of the phone, where one or both SIM slots don’t recognize the SIM card, or lose signal randomly, only to automatically turn back on.

Potential Solution –

  • As far as SIM detection goes, the cause for this issue may be if you’ve poorly cut a regular SIM into a microSIM, or that the SIM you’ve cut is quite old. In that case, it’s best to replace your SIM card with a new microSIM card, and that seems to have worked for quite a lot of users.
  • Rebooting the device sometimes helps with the loss of network connectivity, but you’re stuck waiting for an official update from Motorola to completely resolve this issue. The latest update to Android 4.4.4 Kitkat have worked for some, but there are still a few users facing the problem, especially with the Dual-SIM version of the phone.
  • Another workaround that seems to work is to remove the SIM and insert a different working SIM. That seems to enable the SIM card slots and the phone works after replacing it with the original SIM.
  • If you’ve flashed a custom ROM, keep in mind that some ROMs don’t offer Dual-SIM support, so that may be a reason why your second SIM slot doesn’t work.

 

Tav
Model Citizen / Citoyen Modèle

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

@will13am it's a completely different part that's nowhere near the sim. It does have two little antenna connectors that seem to connect correctly.

Tav
Model Citizen / Citoyen Modèle

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

@LurganIeUk I didn't look at the instructions prior to just now. But yes. I have followed those instructions. 

 

I know I'm doing it correctly because I've tried both boards multiple times and the old one always picks up the sim. 

LurganIeUk
Mayor / Maire

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

Did you reboot phone?

Does work on wifi etc without sim?

Does it work on wifi etc with the unrecognized sim?

Do  a full reset?

Tav
Model Citizen / Citoyen Modèle

Re: Replacing charging port board on phone causes sim card to be disabled/not recognised

@LurganIeUk 

Did you reboot phone? Yes

Does work on wifi etc without sim? Yes

Does it work on wifi etc with the unrecognized sim? Yes

Do a full reset? I did a network reset but not a full phone reset

 

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