Regarding my incoming

[rebekamulk]

Hi There

I got my number about a month, still nobody can call me. What should I do?

[gblackma]

@rebekamulk while you wait for moderator response, try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.

4. Add $2 through One Time Payment to your account and restart your phone .

Stay safe. 

[Naepalm]

@shaker their number must have ported, or else they should have noticed their phone not working a month ago?

[Naepalm]

@rebekamulk 

Your account has been active for over 30 days and no one can call you? 

Does your data work? can you call people from your phone?

Are you able to text?

Seems odd to notice 30 days later that jo one can call you.

The only other thought is maybe you have your phone set to block unknown callers. 

Let us know and we can help you out better. 

[JoyLuck]

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@rebekamulk wrote:

Hi There

I got my number about a month, still nobody can call me. What should I do?

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Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

[shaker · Accepted solution]

looks like your number has not ported to Public Mobile.

report the issue to moderator team below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meanwhile switch your SIM to the old provider. when your number ports to PM, your old SIM will stop working.

And then switch back to Public Mobile SIM.

Regards.