RefurbishedPhone not Working

[RLavallee]

Just got my refurbished Pixel 2 phone and right out of the box it will not power up. Even after on charge over night. Held power button for over 2 mins. Battery symbol with lighting bolt would come and go off severl times.

[gpixel]

@RLavallee just return it and purchase a pixel 4 off eBay for $400

you're probably better off with purchasing the new pixel 4a off the Google store $479. maybe there are still black Friday deals off Amazon or elsewhere

[Jb456 · Accepted solution]

@RLavallee  For phones purchased through Public Mobile.

See troubleshooting link.

https://publicmobile.ca/en/on/get-help/articles/phone-troubleshooting-tips

If that does not help see warranty/ return policy /repair link.

https://publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

If you want to return the phone. Email.

device.return@publicmobile.ca

PS: You're not the first one that ordered a certified phone from Public Mobile that are having issues right out of the box.

[Dunkman]

@RLavallee 

Who did you purchase from?  Public mobile?  Then you will need to contact moderator. 

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

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@RLavallee wrote:

Just got my refurbished Pixel 2 phone and right out of the box it will not power up. Even after on charge over night. Held power button for over 2 mins. Battery symbol with lighting bolt would come and go off severl times.

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Plug in your charger and turn on your Pixel 2.

If it does the same thing, your USB cable or your charger may not working,

Ask the seller if you can still find the seller.