08-28-2021 05:19 PM - edited 01-06-2022 03:18 AM
Hi, I can't receive calls/SMS on an OPPO phone. I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems to be only a matter of receiving.
Solved! Go to Solution.
08-28-2021 06:21 PM
No that you put the SIM card in another phone put it back in yours and reboot. Can you recieve texts and calls now? This is a work around for a separate issue that has recently cropped up.
08-28-2021 05:47 PM
do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you do try reseat the SIM card
1. power off your device
2. take out the SIM card,
3. wipe it clean SIM card,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone means to turn off your phone and turn it back on again.
and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
08-28-2021 05:47 PM
Thanks, seems to be a phone issue as SIM works when in another phone. WIll try reset, thanks!
08-28-2021 05:44 PM
Put your SIM card in another unlocked phone. If it works then it is not a SIM card/account problem but an issue with your OPPO phone. You might want to try a factory reset if it is.
08-28-2021 05:31 PM - edited 08-28-2021 05:44 PM
If you have another phone try swapping the sim.
Also try a network reset.
If you still need assistance then submit a ticket.
Here’s when and how to contact our Customer Support Agents:
08-28-2021 05:28 PM
I'm new to Canada, so got Public number when we first arrived. It has been working no problems up until the last week.
08-28-2021 05:25 PM
Did you recently port your phone number over to PM ?