Phone service not working

[brentina74]

I got my SIM card from public mobile and lost it so I got another SIM card from public mobile insert in my phone and it says no service and locked

How can I get my SIM card to work and unlocked the same cell phone

Please help

[computergeek541]

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@brentina74 wrote:

I did everything and my sim card is locked

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What does the exact on-screen message say?  

[brentina74]

I did everything and my sim card is locked

[gblackma]

Sorry, I missed this post, @brentina74 If you scroll up, I gave some tips to try up above to kick start service. Try them, and as a last resort, contact the moderators as mentioned.

[brentina74]

I changed the SIM card number on self and I never report it stolen or lost

[gblackma]

@brentina74 Did you change the SIM from within your self service account? And you need to take your phone off of lost/ stolen if you enabled it.