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Re: Not able to make or receive a phone call?

duncan_mccaul
Good Citizen / Bon Citoyen

My new phone is working intermittenly - sometimes I can make & receive phone calls, most times I can't and it tells me I am "not registered on network". Text is the same. I got a new Galaxy from Orchard, installed the sim that came with it, and registered online okay. Please advise. Thank you.

32 REPLIES 32

Grant_J
Great Citizen / Super Citoyen

Try removing and reinserting the sim card, sometimes they aren't perfectly touching the contacts and you get that kind of issue. If that doesn't work a mod such as @Shazia_K can help check if something needs to be reset.

srlawren
Retired Oracle / Oracle Retraité

Hi @duncan_mccaul, welcome to Public Mobile!  

 

I've moved your post to it's own new thread, so it has better visibility.

 

It sounds to me like you may have received a defective SIM card.  Could you try powering off your phone, removing the SIM, waiting about 60 seconds, then re-insert the card and power back on, and let me know if that makes any difference?  


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