Internet data not working on new phone

[RyanJuergen]

I bought a new phone, the IMEI says it's compatible with Public Mobile and I have phone data on. It's a Zenfone 4 Max but the data is not workign on my phone.

[RyanJuergen · Accepted solution]

I was able to resolve it using the APN instructions I found in this forum. Thank you!

Step1: 

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN 

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

[RyanJuergen]

Thank you, yes calls work. I tried everything except a factor reset, it is a brand new phone. Under network when I join Public Mobile 3G it says it's unavailable.Also under APN I don't know what you mean but when I click on it in settings it only has an option for Telus or Koodo.

[Luddite]

@RyanJuergen You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or sending a private message directly to the moderators.

Here's a long checklist for troubleshooting data connection WHEN calling works:

- connects with wifi?

- cellular data turned on?

- confirm data is included in your plan and not used up

- if dual sim use LTE/3G slot

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- APN settings correct Public Mobile 

- delete current APN, and re-enter settings

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings