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Puk lock please help

Deeschmizz
Great Citizen / Super Citoyen

Desperately need to unlock my sim it's puk locked and I'm stuck outside

4 REPLIES 4

@Deeschmizz 

 

Regrettably, there is no way to speed up a ticket once it has been submitted.

 

Just make sure that when the response is provided (you'll see a number on the envelope icon in the upper-right) that you retrieve that message for instructions. 

 

If you don't hear a response within 4-5 hours, I would submit another ticket by clicking the white chat bubble to the bottom right and typing "need PUK"  and then follow the precise instructions.

Triguy
Mayor / Maire

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.

  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Deeschmizz
Great Citizen / Super Citoyen

I have submitted a ticket already. Just trying to speed up the process

esjliv
Mayor / Maire

@Deeschmizz wrote:

Desperately need to unlock my sim it's puk locked and I'm stuck outside


Hi @Deeschmizz ,

 

Is your phone locked to it's previous provider? If so, contact them to have it unlocked for you.

 

OR

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times.

To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.

Need Help? Let's chat.