Puk code

[dave-420]

I need a puk code because my sim is locked now and I've submitted a ticket about the problem. The mod contacted me requiring more info such as my account number and the last 4 digits of my credit card. The email also stated do not reply to this email. But to start a new ticket. Why can't I just talk to the mod in the xxxxxxxxxxxx@gmail.com? Where do I reply the information requested to? Where do I look for responses because I want my phone back up and running.  This no customer service really sucks

Edit: email address removed. Dunkman

[HALIMACS · Accepted solution]

There's more information here, @dave-420 

Where to find your PUK (publicmobile.ca)

After selecting the above, and then clicking on the area to submit a ticket to the Moderator by clicking where the here is indicated, type "Need PUK code", then select from the list based on what PUK message you received.

[esjliv]

Hello @dave-420 

Reply to the message you received from the Moderator. See the envelope upper right corner of your Community page:

EDIT:

Oh, you received an email? I assumed it was a message in your Community Inbox...?

Then please see @Jb456 's post about the 2 ways to contact the moderators.

[Jb456]

@dave-420  Click 3 dots on right of your post and click edit reply. Remove your email. Everyone on this public forum can see it. That's a no no.

To reach mods 

  

Or send them a private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@dave-420  and please edit your post to remove any personal information.This is a public forum.

To edit it, hit the 3 dots at top, right of your post.

[computergeek541]

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@dave-420 wrote:

I need a puk code because my sim is locked now and I've submitted a ticket about the problem. The mod contacted me requiring more info such as my account number and the last 4 digits of my credit card. The email also stated do not reply to this email. But to start a new ticket. Why can't I just talk to the mod in the xxxxxxxxxxxx@gmail.com? Where do I reply the information requested to? Where do I look for responses because I want my phone back up and running.  This no customer service really sucks

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What's the exact on-screen message?  Were the phone's security features enable so that it prompted you for the SIM card's PIN?  it would only be asking for the SIM card's PUK if the PIN was entered incorrectly multiple times.  The default PIN for all Public Mobile SIM cards is 1234.

If your phone is asking for a "SIM Network Unlock PUK", that means that your phone is locked to another carrier.

[HALIMACS]

Hi @dave-420 

I expect you're receiving the e-mail because you have your Community account messages being sent to your e-mail.   This is a setting you can make on your Community profile settings.

It's accurate you won't be able to respond to the e-mail on your traditional e-mail system.

As @esjliv stated, this message originated in your Community private message box, and is likely from the Moderator team (which is Public Mobile's customer service group)

Go there to read and reply to Private Messages.

Cheers

[dave-420]

Yea it was an inbox but I also got emails. Sorry but how do I submit a ticket and communicate like this? Not 17 hours later still looking for a response

[z10user4]

All communications are done in the private messaging system. The emails are just notifications of the fact you got a private message.

Click on the subject to see the whole message and be able to reply to it.

[HALIMACS]

You submit a ticket this way:

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[dave-420]

Why would it be locked to previous carrier when I've been using this phone for 4 months now?