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Great Neighbour / Super Voisin

Problem

My phone is not working I had a SIM card it work before but today it's not working?

Town Hero / Héro de la Ville

Re: Problem

In order to better help you, we need more info about your issue:

What type of phone are you using?

What version of the OS? Did it update recently?

When did you activate your sim? Did you port a number?

What plan are you on?

What works and what doesn't (calls in/out, texts in/out, data).

Model Citizen / Citoyen Modèle

Re: Problem

What is your status when you login?

Model Citizen / Citoyen Modèle

Re: Problem

Did you renew today? Did payment go through? 

Model Citizen / Citoyen Modèle

Re: Problem

When you say the phone is not working so you mean the headset itself or the service is not working.

Is anything working text data voice?

Mayor / Maire

Re: Problem


@Sweetuapukun05 wrote:

My phone is not working I had a SIM card it work before but today it's not working?


If you had a PM sim and a plan and everything worked fine...perhaps phone is broken. Take the sim out and try it in a known unlocked phone. If it works, do some troubleshooting on your phone.

Let us know.

CJR
Great Neighbour / Super Voisin

Re: Problem

- Try taking it out and inserting it back in


More information about the Model of the phone etc. would be helpful to resolve this issue

Great Neighbour / Super Voisin

Re: Problem

Hi, it happened to me before and resetting the phone worked for me.

I hope it works for you too.

 

Tc, 

ShadiyaO

Great Citizen / Super Citoyen

Re: Problem

Perhaps the cell service in your area went out. Please give us more details so we can assist you better.