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Good Citizen / Bon Citoyen

Problem downloading and updating Apps on Samsung phone

Hi, When I try to download or update apps on my phone, I'm asked to install a new version of Samsung Galaxy Apps but then I get a Network connection error. This has been happening ever since signing up with PM which makes it impossible to download or update any apps on my phone. I'm also unable to download the Play Store App. I was told by a phone technician to contact PM. Any suggestions?

Thanks, Francine

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Retired Oracle / Oracle Retraité

Re: Problem downloading and updating Apps on Samsung phone

@Mystique Does anything requiring an internet connection, such as web browsing, work?

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Mayor / Maire

Re: Problem downloading and updating Apps on Samsung phone

Have you tried downloading apps over wifi ?

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Good Citizen / Bon Citoyen

Re: Problem downloading and updating Apps on Samsung phone

@computergeek541yes, web browsing works and I'm getting my emails with gmail.

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Good Citizen / Bon Citoyen

Re: Problem downloading and updating Apps on Samsung phone

@Triguydo you mean on my browser?

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Deputy Mayor / Adjoint au Maire

Re: Problem downloading and updating Apps on Samsung phone


@Mystique wrote:

Hi, When I try to download or update apps on my phone, I'm asked to install a new version of Samsung Galaxy Apps but then I get a Network connection error. This has been happening ever since signing up with PM which makes it impossible to download or update any apps on my phone. I'm also unable to download the Play Store App. I was told by a phone technician to contact PM. Any suggestions?

Thanks, Francine


@Mystique I have an S9 and have experienced no issues with this.

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Model Citizen / Citoyen Modèle

Re: Problem downloading and updating Apps on Samsung phone

Hi Francine,

 

Open the Play Store app, click on the 3 lines top left, click on 'download apps over any network' and try again.

 

It sounds like you're not connected to wifi, which is how apps usually get downloaded.

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Good Citizen / Bon Citoyen

Re: Problem downloading and updating Apps on Samsung phone

Hi DOA,

The problem is that I don't have the Play Store app. I am connected to wifi but I'm unable to download any apps. I can browse the web no problem.

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Deputy Mayor / Adjoint au Maire

Re: Problem downloading and updating Apps on Samsung phone

@Mystique That's unusual that your phone doesn't have the Play Store app. Are the other Google apps there? Maps, Search etc?

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Good Citizen / Bon Citoyen

Re: Problem downloading and updating Apps on Samsung phone

@kevenvthat's what the local technician told me too and said I needed to contact PM?? I can access Maps, Search, Gmail no problem. I inherited the phone from a deceased family member. Somehow, the Play Store app is missing and I can't download apps so it's a catch 22.

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