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jjamroziak
Good Citizen / Bon Citoyen

Pixel 4a - turning off my data turns off my network

Hi everyone,

 

I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone else has this phone, or know how I can fix it?

 

Thank you

 

edit: I think I'm an idiot haha. Sorry guys.

Thanks

cavemantoronto
Mayor / Maire

Re: Pixel 4a - turning off my data turns off my network


@jjamroziak wrote:

Hi everyone,

 

I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone else has this phone, or know how I can fix it?

 

Thank you


See if calls and text work if you set it to 3g network mode when using data.

Gunner123
Deputy Mayor / Adjoint au Maire

Re: Pixel 4a - turning off my data turns off my network


@jjamroziak wrote:

Hi everyone,

 

I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone else has this phone, or know how I can fix it?

 

Thank you


@jjamroziak hi if your phone is set for lte change to  3G

jjamroziak
Good Citizen / Bon Citoyen

Re: Pixel 4a - turning off my data turns off my network

I tried that but I get the same results, shuts the network down.

Thanks

jjamroziak
Good Citizen / Bon Citoyen

Re: Pixel 4a - turning off my data turns off my network

No it shuts the network down, no calls no texts, whether I set it to LTE, 3G, 5G.

It might be a google issue so I might have to contact them.

 

Thank though.

will13am
Oracle

Re: Pixel 4a - turning off my data turns off my network

This is not usual.  Even when on WiFi mobile data is turned off.  If turning off mobile data stops calling, then being on WiFi means no phone calls.  Anyway, I tried toggling my mobile data and calls are unaffected.  

 

I am not familiar with all the settings on the pixel 4a.  By chance is VoLTE turned on?  If so, turn off.  

mimmo
Oracle

Re: Pixel 4a - turning off my data turns off my network

@jjamroziak   what was the solution or specifically what were you doing incorrectly? 

 

possibly toggling airplane mode by chance instead of just data?    what ever it is glad you figured it out.

darlicious
Mayor / Maire

Re: Pixel 4a - turning off my data turns off my network

@jjamroziak 

Have you tried resetting your network settings ? Then reboot. Make sure its set to choose the network automatically.

gpixel4
Mayor / Maire

Re: Pixel 4a - turning off my data turns off my network

@jjamroziak there was another pixel 4a user that had a similar problem. their issue was when they disabled "automatically receive MMS", their data would turn off. 

kaytus
Model Citizen / Citoyen Modèle

Re: Pixel 4a - turning off my data turns off my network

Ok. I am not really sure...

 

Sometimes, when u turn off the mobile data, it will go straight to airplane mode.

 

Make sure you are not in airplane mode.

 

 

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