Pixel 4a - turning off my data turns off my network

[jjamroziak]

Hi everyone,

I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone else has this phone, or know how I can fix it?

Thank you

edit: I think I'm an idiot haha. Sorry guys.

Thanks

[cavemantoronto]

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@jjamroziak wrote:

Hi everyone,

I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone else has this phone, or know how I can fix it?

Thank you

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See if calls and text work if you set it to 3g network mode when using data.

[Gunner123]

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@jjamroziak wrote:

Hi everyone,

I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone else has this phone, or know how I can fix it?

Thank you

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@jjamroziak hi if your phone is set for lte change to  3G

[jjamroziak]

I tried that but I get the same results, shuts the network down.

Thanks

[jjamroziak]

No it shuts the network down, no calls no texts, whether I set it to LTE, 3G, 5G.

It might be a google issue so I might have to contact them.

Thank though.

[will13am]

This is not usual.  Even when on WiFi mobile data is turned off.  If turning off mobile data stops calling, then being on WiFi means no phone calls.  Anyway, I tried toggling my mobile data and calls are unaffected.  

I am not familiar with all the settings on the pixel 4a.  By chance is VoLTE turned on?  If so, turn off.  

[mimmo]

@jjamroziak   what was the solution or specifically what were you doing incorrectly? 

possibly toggling airplane mode by chance instead of just data?    what ever it is glad you figured it out.

[darlicious]

@jjamroziak 

Have you tried resetting your network settings ? Then reboot. Make sure its set to choose the network automatically.

[gpixel4]

@jjamroziak there was another pixel 4a user that had a similar problem. their issue was when they disabled "automatically receive MMS", their data would turn off. 

[kaytus]

Ok. I am not really sure...

Sometimes, when u turn off the mobile data, it will go straight to airplane mode.

Make sure you are not in airplane mode.