Picture text won't download

[Dwhy]

I have an unlocked sonim xp3800 and I can't receive picture messages. Everything else works great. I have checked the APN settings as well as making sure data was turned on and nothing works. Have done factory reset and network reset as well. 

[dabr]

---

@Dwhy wrote:

The sim works in my Samsung 7 

---

So you are able to send and receive MMS on the Samsung?

[Dwhy]

Sonim xp3800 

[Dwhy]

The sim works in my Samsung 7 

[gblackma]

@Dwhy  Could you please post a screenshot screenshot of your APN settings.

[dabr]

---

@Dwhy wrote:

I have an unlocked sonim xp3800 and I can't receive picture messages. Everything else works great. I have checked the APN settings as well as making sure data was turned on and nothing works. Have done factory reset and network reset as well. 

---

Are you able to try your SIM in another phone to see if the problem is with your phone or not since you said you already have the correct APN settings and data enabled?

[Dwhy]

That's exactly what I have as well

[Dwhy]

Yup it is on! Still nothing

[JoyLuck]

Check your apn settings.

[iliketotalk]

@Dwhy hi you must have your data on to receive or send mms