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Great Neighbour / Super Voisin

Phones and service

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls. 

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Town Hero / Héro de la Ville

Re: Phones and service

@Gumpmom try restarting your device

 

can you login to your self serve and make sure the last 4 digits match the last 4 digits on your sim card.click on "change sim card"

 

change pass,sim,number~2.jpeg

if the sims don't match, your account may be in the process of a sim swap (fraud)

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Mayor / Maire

Re: Phones and service

Try rebooting your phone.  Also try making your phone lost then wait 5 minutes then make it found.

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Great Neighbour / Super Voisin

Re: Phones and service

Tried that thanks. And removed and reinserted the SIM card 

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Mayor / Maire

Re: Phones and service


@Gumpmom wrote:

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls. 


@Gumpmom   What plan are you on?

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Retired Oracle / Oracle Retraité

Re: Phones and service


@Gumpmom wrote:

Tried that thanks. And removed and reinserted the SIM card 


@Gumpmom what plan are you on?  does it include unlimited calling (typically $25 or more plans) or a limited amount ($15 plan, or the $10 plan of the past)?


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Model Citizen / Citoyen Modèle

Re: Phones and service

@Gumpmom The old $10 plan stops all calls in/out after 50 minutes.

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Mayor / Maire

Re: Phones and service

@Gumpmom  Public Mobile uses 3G for calls so make sure your device was not switched to only use LTE.

 

Maybe it's a temporary network issue in your area.

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Great Neighbour / Super Voisin

Re: Phones and service

$40 plan

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Great Citizen / Super Citoyen

Re: Phones and service


@Gumpmom wrote:

$40 plan


Are you using iPhone? Text could be working because of iMessage on wifi. Does mobile data work?