Phone works, data does not work

[karlandjennifer]

This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/on.

After some hunting around the internet I found a reference to APN.

My APN indeed  had been wiped somehow. A bit more hunting and I ran across this from 2014:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Finding APN on my phone was a bit of a problem but the solution worked like a charm!

Thanks Lachlan_M !!!

and if anyone has similar problems, the 2014 solution is still good.

[0PX9O4]

Yay! It's great to hear such success stories to balance out all the times the problem can only be solved by getting in touch with a PM agent.

Great post @karlandjennifer !

[esjliv]

whoops - removed post. I misread.

---

[hairbag1]

---

@karlandjennifer wrote:

This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/on.

After some hunting around the internet I found a reference to APN.

My APN indeed  had been wiped somehow. A bit more hunting and I ran across this from 2014:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Finding APN on my phone was a bit of a problem but the solution worked like a charm!

Thanks Lachlan_M !!!

and if anyone has similar problems, the 2014 solution is still good.

---

Excellent use of trouble-shooting skills.