Phone won't work

[Luchie]

Account  is activated with $3 credit it is on autopay and have received a text saying my bonus points have been  applied but when trying to us the phone I get a message that I need to pay my account.

[jimbobs]

This might sound like a stupid suggestion but have you powered down and restarted your phone?  Sometimes works and easy to try.

[Dunkman]

@Luchie 

Can you provide more details on your situation?  Ie. which plan are you on?  when is payment date? etc.  Is your phone working now?  or suspended?

With more information, we may be able to help you.  

[NDesai]

@Luchie Try enabling/disabling the lost/stolen phone feature. Sometimes this triggers the renewal when it's stuck due to a system glitch.