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Sharon1231
Great Neighbour / Super Voisin

Phone stopped working after plan change

I just added data/changed plan yesterday and now phone is not working. I tried the suspend/found thing for a few hours and it's still not working.

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Sharon1231
Great Neighbour / Super Voisin

Re: Phone stopped working after plan change

Thanks, it's fixed. VPN from school interfering.

 

[self help even better than our Community ...... Luddite]

View solution in original post


All Replies
hairbag1
Mayor / Maire

Re: Phone stopped working after plan change

@Sharon1231....

log in to your account ...is plan Active or something other ?

Sharon1231
Great Neighbour / Super Voisin

Re: Phone stopped working after plan change

Thanks, it's fixed. VPN from school interfering.

 

[self help even better than our Community ...... Luddite]

View solution in original post

brittneysarah
Good Citizen / Bon Citoyen

Re: Phone stopped working after plan change

Oh wow A VPN made your phone plan stop working? I had no idea!

mm80
Town Hero / Héro de la Ville

Re: Phone stopped working after plan change


@Sharon1231 wrote:

Thanks, it's fixed. VPN from school interfering.

 

[self help even better than our Community ...... Luddite]


You could only connect to VPN when using wifi. That wouldn't block phone calls or text because that's not internet. The school VPN also wouldn't stop your mobile data from working unless it's loaded but usually a VPN like that only works on the school's wifi.

mm80
Town Hero / Héro de la Ville

Re: Phone stopped working after plan change


@brittneysarah wrote:

Oh wow A VPN made your phone plan stop working? I had no idea!


It can't. A VPN hides where you are to make internet more private. Voice calls and text messages don't use internet. A VPN could only cause internet problems.

z10user4
Mayor / Maire

Re: Phone stopped working after plan change

 @mm80 : There's all kinds of ambiguous wording and lack of detail here but other than maybe a dodgy self-solved thread, the customer is working and happy.

mm80
Town Hero / Héro de la Ville

Re: Phone stopped working after plan change


@z10user4 wrote:

 @mm80 : There's all kinds of ambiguous wording and lack of detail here but other than maybe a dodgy self-solved thread, the customer is working and happy.


I think the oracle gave the solution but VPN wasn't the problem but you're right that the plan is working again, so oh well.

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