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Great Neighbour / Super Voisin

Phone number

My phone number is not recognized by my bank and they act as if they don't know why.

Mayor / Maire

Re: Phone number


@AnnaBeaulieu wrote:

My phone number is not recognized by my bank and they act as if they don't know why.


@AnnaBeaulieu  Did you port a number in from a free/voip service or was it a brand new number you selected? Some phone number pre-fixes are cateogirezd incorrectly, and after porting from free/voip this issue does not get resolved.

 

Places that verify your number have internal security measures (probably the tellers dont know about) that know if the number was free/voip kind of thing. Just like not being able to verify your identity while border crossing with a gym membership.

Mayor / Maire

Re: Phone number

If you dont mind me asking what is the area code / number prefix? (You don't have to post the last 4 digits). If it is a telus number, it can also be some very new numbers may not have been added yet to their database.

Great Neighbour / Super Voisin

Re: Phone number

Sorry for the delay, area code is 825. That a bank would not update its database more quickly is incomprehensible.

 

Deputy Mayor / Adjoint au Maire

Re: Phone number


@AnnaBeaulieu wrote:

My phone number is not recognized by my bank and they act as if they don't know why.


Is the Public Mobile number new or was your number ported in from another carrier?

Great Neighbour / Super Voisin

Re: Phone number

Supplementary - If I remember correctly, my entire phone number with area code was/were new.

 

Deputy Mayor / Adjoint au Maire

Re: Phone number


@AnnaBeaulieu wrote:

Supplementary - If I remember correctly, my entire phone number with area code was/were new.

 


So it is a new number with Pubic Mobile.  Did you notify the bank of your new phone number?  Under what circumstance is the bank acting as if they don't know why?  What are you trying to do at the bank?  

 

The part I'm questiong is, if I was to get a new phone number, I would have to update that information with the bank online or by going into a branch.  They would have to verify that it is me, but once I'm verified, I would change my number with the bank.  

Deputy Mayor / Adjoint au Maire

Re: Phone number

@AnnaBeaulieu  I'm curious. Which bank?

 

If you really must use this number, contact the bank to explain the issue. Speak to a supervisor/manager if needed.

Mayor / Maire

Re: Phone number


@AnnaBeaulieu wrote:

That a bank would not update its database more quickly is incomprehensible.

 


@AnnaBeaulieu no offense, but I'm guessing you've never worked in the IT deparement of a financial institution?  You might be surprised at what you *thought* was incomprehensible.


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Great Neighbour / Super Voisin

Re: Phone number

Thank you all for the suggestions. I understand it and FWIW, all those steps have been followed. The process works with someone else's number.   I intend to go to another financial institution and transfer if all goes well.