Hi there, my mom recently became a PM customer and was assigned a new phone number through the activation process. However, it seems that this phone number is already assigned to another person, as my mom has been receiving calls asking for this other person. She also can't use her number to register for things like Uber because it says "phone number already in use". Does anybody know how to resolve this issue? If not, how would we get in touch with a PM support staff? Thanks!
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You need to reach out to the moderator team - they are PM employees and can help with account issues. Please be aware that they are working on a first come, first serve basis, hey will get back to you as soon a they can.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
Many " New numbers " are actually numbers that were assigned to someone but then has discontinued the service. The numbers are inactive for a set amount of time then they can be reassigned. You can try getting a new number through self serve. But you only get one number change a month. Not sure if a mod doing a number change will affect this rule.
@nnwu Yes, try logging into your account and click "Change Number" under My Profile on the landing page.
This is, at least, the second instance of this reported today,
Hi @frankfrank, Not sure I understand your issue. Could you please elaborate? Also, for future reference, it is always better to start a new topic for a new question. That way your issue gets the most exposure, and quicker responses.