01-12-2020 10:54 PM - edited 01-05-2022 09:00 AM
My phone is not working but I have 25$ in my account towards next payment not due until January 25. Can someone please fix this gliche?
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01-21-2020 08:12 AM
@Shyboy3850 With your renewal coming up keep in mind you may have to reboot your phone the morning after your renewal. If you must look at your account that night do not panic when you see "plan expired" or "plan suspended" this is normal as your account goes thru renewal. As long as you still have service all will be well in the morning.
01-21-2020 07:36 AM
Yes once I powered it off then left it for 5 minutes then powered it back on it works as it should.
01-21-2020 07:34 AM
Yes works fine now
01-13-2020 12:35 AM
@Shyboy3850 wrote:My phone wasn't working to make calls. I turned it off left it alone for 5 minutes then powered it back on and now it works to make phone calls again
As I understood, now everything is ok. Yes, most of the time, phone restart should help with some issues.
01-12-2020 11:16 PM - edited 01-12-2020 11:18 PM
Yeah @Shyboy3850 , you need to provide a little more detail..... when you said, "phone not working", that makes it SOUND like the actual phone is not working, but I suspect you mean that your PM cell service isn't working? Edit - Oops, a couple of replies while I was typing.
So what's your question about the funds and a glitch?
01-12-2020 11:11 PM - edited 01-12-2020 11:28 PM
@Shyboy3850 wrote:My phone wasn't working to make calls. I turned it off left it alone for 5 minutes then powered it back on and now it works to make phone calls again
Ok, so are you saying everything is working fine now? And what about the other questions I asked?
More Information = Faster Resolution Times
01-12-2020 11:11 PM
@Shyboy3850 wrote:My phone wasn't working to make calls. I turned it off left it alone for 5 minutes then powered it back on and now it works to make phone calls again
So everything is working fine now?
01-12-2020 11:08 PM - last edited on 01-22-2020 12:21 PM by Luddite
My phone wasn't working to make calls. I turned it off left it alone for 5 minutes then powered it back on and now it works to make phone calls again
[Sometime a reboot just fixes the problem ............ Luddite]
01-12-2020 11:03 PM
@Shyboy3850 wrote:My phone is not working but I have 25$ in my account towards next payment not due until January 25. Can someone please fix this gliche?
Hi, would you be able to explain what you mean by not working?
Does it turn on?
Does any of the following work, calls in/out, text in/out and data if you have it?
Is this a new activation?
Did you port your number?
Are you able to login into self-serve?