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Great Neighbour / Super Voisin

Phone not working

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the lost phone stop and start service and it didn't work either

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Mayor / Maire

Re: Phone not working


@Bobbijobonner7 wrote:

Yesterday my auto top of didn't go through for some reason and my account was suspended. I made a payment and it shows my account as active but I cannot text talk or surf. Have tried messaging moderators and haven't heard from them. I tried doing the lost phone stop and start service and it didn't work either


@Bobbijobonner7  Known issue with some accounts being affected. Did you try powering down removing the sim for 5 minutes? Unfortunately your going to have to wait for the moderator to reply back 

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Deputy Mayor / Adjoint au Maire

Re: Phone not working

 

Moderators have been a bit quicker lately.... fingers crossed for you!!

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Good Citizen / Bon Citoyen

Re: Phone not working

Hello, the same thing happened to me.  Did you contact the moderator team?

They will be able to solve your issue.  

Good luck

Gjona

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Great Citizen / Super Citoyen

Re: Phone not working

Has this issue been solved yet?

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Good Citizen / Bon Citoyen

Re: Phone not working

Yes it has.  Thanks