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JohnLFulton
Good Citizen / Bon Citoyen

Re: Phone not sending or receive calls

I have no account issues, not locked out of account. Just the new phone, not being a phone.

 

no mod replies, no support, no way to call for help.

 

no e- mail addresses to ask, nothing.

very sad

JohnLFulton
Good Citizen / Bon Citoyen

Re: Support

I see no link
JohnLFulton
Good Citizen / Bon Citoyen

New pm ordered phone and sim card not working...swap sim?

Waiting for 2 days. No support response yet, from issue with PM supplied, new purchase, by existing customer.

 

No humans available, other than for sales.

JohnLFulton
Good Citizen / Bon Citoyen

New pm ordered phone and sim card not working...swap sim?

And…..?

JohnLFulton
Good Citizen / Bon Citoyen

Re: New pm ordered phone and sim card not working...swap sim?

Been waiting 2 days for mod help to unlock PUK

darlicious
Mayor / Maire

Re: New pm ordered phone and sim card not working...swap sim?

@JohnLFulton 

Oops my mistake....sorry about that!

 

Send a private message...   Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

 

  1. Full name and address on pm account. ( Or province and postal code for newer accounts.)
  2. Email, phone # and pin #.

 

If  you cannot remember your pin # include at least three ( if they apply)of the following:

 

  1.  Date of birth (n/a on newer accounts.)
  2. Last payment, date, amount, type and last 4 digits.
  3. Alternate phone number if any.
  4. Security question and answer.
  5. Plan amount, any add ons or promos on account.
  6. Last 4 digits of sim card.
  7. Any rewards in your account.
  8. Autopay y/n?
  9. Account #.
  10. Frequently called/texted phone numbers in the last 30 days.  

 

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

 

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.

 

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

 

  To send a private message to the moderators click below : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech
Mayor / Maire

Re: New pm ordered phone and sim card not working...swap sim?

.. need some iPhone expert here to help you .. did you say it is asking for PUK?

 

what was the exact error message.  Please type it here..  there are different PUK message.  I assume the one you are asking.. mod can assist

 

darlicious
Mayor / Maire

Re: New pm ordered phone and sim card not working...swap sim?

@JohnLFulton 

Has a moderator replied to your message?

S--S
Mayor / Maire

Re: New pm ordered phone and sim card not working...swap sim?

Moderator Team the will replied to your Private Messages, check it out.

 

How Do I Know If A Moderator Has Looked At My Question Or Responded?

You can find out whether a Moderator has responded to your private message by clicking on the envelope icon.If you have not changed your account settings since creating your Community account, you will automatically receive email notifications when someone has sent you a private message. To modify this, just click on your Community avatar, then on ‘My Settings’, then navigate to the ‘Preferences tab’, then select ‘Private Messenger’ and checkmark the box beside ‘Receive email notifications for new private messages”.

 

for more info visit HERE 

softech
Mayor / Maire

Re: New pm ordered phone and sim card not working...swap sim?

give the mod another chance..  open a ticket and send direct message again

 

 

message direct:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

open ticket via  Chat bubble:

type:  Unlock a phone

click "Sim card PUK"

Click "Contact Us"
Click "Click her to submit a ticket"

 

you will then got to another page to actual open of a  ticket... 

 

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