Phone not ringing or calling out since activation

[Don061403]

Hello, activate account/sim yesterday and phone will not make incoming or outgoing calls. It goes straight to voicemail.

[Korth]

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@gpixel wrote:

• enable/disable airplane mode
• reset your network settings
• restart your device

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@Korth writes: 

• install the Public Mobile SIM card (if you haven't already)
• login Self-Serve to confirm the account and SIM are properly activated
• wait a little while (few hours) to let the problem fix itself

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[Don061403]

I have an IPhoneX

[geopublic · Accepted solution]

@Don061403  Make and model of your phone?

[computergeek541]

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@Don061403 wrote:

Hello, activate account/sim yesterday and phone will not make incoming or outgoing calls. It goes straight to voicemail.

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I assume that data and text messaging works?  Where did you use this phone before, and was it on a 3g-type network?  Public Mobile doesn't have VoLTE and that's why I'm asking.

[gpixel]

@Don061403 

• enable/disable airplane mode
• reset your network settings
• restart your device

[Jb456]

Your port may be stuck. Contact moderators.

2 ways to reach them.

1 - 

 

2 - or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437