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kenhu4654
Great Neighbour / Super Voisin

Phone not able to make outoing and receive incoming calls

Hi, 

 

My account number is xxxx

 

3 days ago, I can't make outgoing and receive incoming calls on my phone. 

 

My account is in good status and not sure what has happened. Please help !

 

 

Edit by mimmo

KK

ChuckYeah
Mayor / Maire

Re: Phone not able to make outoing and receive incoming calls

What plan are you on? Any chance you've used up your minutes?

ChuckYeah
Mayor / Maire

Re: Phone not able to make outoing and receive incoming calls


@ChuckYeah wrote:

What plan are you on? Any chance you've used up your minutes?


Best to remove your account number. It won't help on this forum but it makes it available to the general public.

oglat
Town Hero / Héro de la Ville

Re: Phone not able to make outoing and receive incoming calls

Are you on $10 plan?

You can buy 500 minutes for$5 and they don't expire ever, really good deal in my opinion..

You can also ask moderators to renew your plan early but it's a long wait as they are busy.

If you switch to $15 plan now you will get unlimited incoming and snail data, and you can schedule to come back to 10 plan the next cycle.

cavemantoronto
Mayor / Maire

Re: Phone not able to make outoing and receive incoming calls


@kenhu4654 wrote:

Hi, 

 

My account number is xxxx

 

3 days ago, I can't make outgoing and receive incoming calls on my phone. 

 

My account is in good status and not sure what has happened. Please help !

 

 

Edit by mimmo

KK


Go in your self serve account. In usage part, if it doesn't say amount of minutes left if on $10 or $15 plan, all minutes are gone.  You would need to ask moderators to renew plan early, change plans, or buy add-on for more minutes.

ChuckYeah
Mayor / Maire

Re: Phone not able to make outoing and receive incoming calls

If you are not on an unlimited plan, buy that $5 add on for 500 minutes. It's the best investment you'll ever make!

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