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Great Neighbour / Super Voisin

Phone lost.

I lost my phone with public mobile sim in it.

can anything be done?

Mayor / Maire

Re: Phone lost.

@Heena can you log in to your self serve account and click on lost /stolen to deactivate it for now?  If it's an iPhone or Android and it's set up the right way you might be able to find it through find my iPhone or find my mobile! 

Mayor / Maire

Re: Phone lost.

If your Phone is lost or stolen, you can Suspend your service if you’d like to prevent any calls or messages from being sent or received. Doing so will not keep your plan from expiring; however, it will ensure that your credit card is not charged at your next renewal date if you’re on AutoPay.Just follow these steps:

  1. Log into your Self-Serve account
  2. Go to Plan and Add-Ons > Lost/Stolen Phone
  3. Select Suspend Service

Note that after 90 days in suspend, your account will be deactivated permanently so be sure to return to this page if you find your phone or decide to get a new SIM card.

Model Citizen / Citoyen Modèle

Re: Phone lost.

@Heena  Have you tried phoning your lost phone to see if someone answers before you report it lost. I've found a phone before on the street and well in a restaurant close by the person called, I told them where I was and they were happy to get it back.

Mayor / Maire

Re: Phone lost.


If you cannot recover your phone and SIM card suggested by @GR,

1.  you can buy a PM SIM card.

2.  login to your self-serve account

3.  Select [Plan and Add-Ons] --> [Change SIM card] to update using your new PM SIM card.

4.  Use a backup phone or get a new phone with the new SIM card.

Good Citizen / Bon Citoyen

Re: Phone lost.

Unrelated but if you want to retrace your phone's last steps follow this guide to download your Google history (generally you are logged into Google on your phone)


Hope this helps 

Great Neighbour / Super Voisin

Re: Phone lost.

you can track your phone using findmyphone on google or findmyphone on icloud you can lock or erase it as well