Phone line "NO Service" - when checked online Phone # and SIM information has changed

[shiranthas]

Update: Unfortunatley, no resoultion for my isssue yet. Very dissapointed  with this  poor service.  

1. Still - No sevice 
2. Online usage - Someone else in Quebec is using my account for calls / web 
3. Moderatory did the account verification, accepted that there is a change and asked me if I did any changes - I said NO 
4.  Moderatory said they will reinstate my number and SIM card  back to my account ( this is yesaterday at 3.15 PM mountain time) 
5. since then - no communication, no update, no  change except they allow the other guy to use my account. 

What should I do?   I have a sick child at home and not having phone service is a major safety concern but Public Mobile is just  ignoring all my messages. 

[krazykiwi]

Has the phone number and sim serial number been fixed in your account? 

Maybe restart your phone if you have not tried that already

[shiranthas]

Yes  - trying it so often including pulling SIM out and re-inserting. PM guys need to intervene but they are not doing it. Not even providing an update.  

[krazykiwi]

@Moderator_Team Is there an update on this apparent account hijacking?

Thanks

[krazykiwi]

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@shiranthas wrote:

Yes  - trying it so often including pulling SIM out and re-inserting. PM guys need to intervene but they are not doing it. Not even providing an update.  Did they mention anything about a new number or sim?

I am not totally sure about this, maybe someone eldse can answer, if they are able to reregister your number back to your sim card as your sim and number may have been cancelled in the switch.

[shiranthas]

Its almost 24 hrs now since last communication and  48 hr since this is reported. May be there is a  serous issue which they can't  disclose?   Should I suspend the service ? I just dont want do anything without they asking me to do it. 

[dmacdougall]

Did you ever get a reply from the Moderators? 

[Lieux]

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@dmacdougall wrote:

Did you ever get a reply from the Moderators? 

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Did you checked the date on this message...2018...I think it's ok now or gone...

[dmacdougall]

I did. I was hoping to see if  similair problems to that which I was having at the time were resolved. There seems to be a lot of these types of posts that seem to be unresolved. 

[Mfizzard]

That is weird, try forcing a hard reset and then do the same online through the self serve.  Reset the SIM.  If that doesn't work, you'll probably need a new SIM