06-18-2021 10:00 AM - edited 01-06-2022 02:33 AM
is there any way to reach the service provider directly?
I'd like to report the issue that someone called me 7 times but my phone only said 4 missed calls.
06-20-2021 06:13 PM
Hello,
Public mobile does not have a service desk.
This is how they can give you prices this low.
If you need more assitance, contact a moderator
Good luck
06-19-2021 02:56 AM
Your daily usage pages will only show calls that went to voicemail. Those calls will be listed as your phone number being forwarded to the pm voicemail number for your area. Missed calls will not be listed.
06-18-2021 07:12 PM
@lorris wrote:is there any way to reach the service provider directly?
I'd like to report the issue that someone called me 7 times but my phone only said 4 missed calls.
Could it be possible the caller misdialed?
As @LurganIeUk asked, check your call history on your Self Serve account and see if the calls are listed there.
06-18-2021 11:00 AM
Who said there were 7 calls?
Check your account for activity.
Do the recent calls show as 1 call per number or does one line consolidate more than one call?
06-18-2021 10:45 AM
@lorris Have you recently transferred your number to PM?
06-18-2021 10:16 AM
Welcome to the Public Mobile community! 🙂
What happened with the 3 "missing" calls? I'd ask what s/he saw/heard/etc, for example, did it go straight to voice mail? Sometimes if you're in a place of poor signal or an outage of some sort, calls won't get to you either. Can you tell us a bit more? When did you activate?
We're users helping users here, and one advantage of this is quicker response and also we may be able to help you find a solution because often, problems aren't necessarily account-specific. If you feel like your account wasn't set up properly at all, then you'd need to reach them.
As a budget provider, in-person support is not available. However, you can always reach a Moderator (staff!) by opening a Ticket via the SIMon chatbot (chat bubble, lower-right corner) or message them here.
06-18-2021 10:06 AM
The only way to contact a moderator is by submitting a ticket.
Here’s when and how to contact the Moderator Team: