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Phone can't receive text messages

aimerae
Great Neighbour / Super Voisin

Hello,

 

I recently got back to Canada after being in the US on with a roaming add-on. 

My phone can send texts but can't recieve them. I can recieve calls too. 

2 REPLIES 2

srlawren
Retired Oracle / Oracle Retraité

@will13am wrote:

You will need to contact the moderator team to fix the problem.  


@will13am @aimerae or, wait for 12-24 hours and it will self-correct.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

will13am
Oracle
Oracle

@aimerae, there is some sort of bug in the system when a US add-on expiring cause unintended consequences.  You will need to contact the moderator team to fix the problem.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

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