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stonechucker
Mayor / Maire

Re: Phone calls dropping after about 55 seconds

@sonician, is it one number only, or are you trying to call other numbers and getting the same thing??

 

Are you sure you're calling the right number?  Loud beeps could be a modem or fax machine at the other end, which would disconnect as the handshaking (the beeps) are not being returned by your voice call.

 

EDIT:  As I've now gone back and have read the entire thread, you're not calling a fax or modem line.  I'm still interested in knowing if you're calling other numbers with the same result.

sonician
Great Citizen / Super Citoyen

Re: Phone calls dropping after about 55 seconds

I've tried a few different numbers all with the same result, from different phones with the same SIM.

mimmo
Oracle

Re: Phone calls dropping after about 55 seconds

You have already messaged the mods, you will just have to wait. It's an account issue as mentioned in the thread that was linked in an earlier post.  Only mods can fix it. 

sonician
Great Citizen / Super Citoyen

Re: Phone calls dropping after about 55 seconds

Anyone from the @Moderator_Team able to check the status of this? I've not had reliable phone service now since Monday.

sonician
Great Citizen / Super Citoyen

Re: Phone calls dropping after about 55 seconds

Just checking to see if there's been any progress on this from the @Moderator_Team

 

I apologize for being persistent, but I'm on call, and currently can't take calls for more than 60 seconds at a time

 

Thank you

sonician
Great Citizen / Super Citoyen

Re: Phone calls dropping after about 55 seconds

I'm now on day four without phone service.

 

Just sayin'. Love how this all happened the day I just renewed for three more months.

Mary_M
Retraité / Retired

Re: Phone calls dropping after about 55 seconds

Hey @sonician,

 

Rest assured that I'll be looking into this for you asap - please keep your eyes open for a reply shortly.

 

Regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
CalgaryBen
Deputy Mayor / Adjoint au Maire

Re: Phone calls dropping after about 55 seconds


@sonician wrote:

I just had three calls in a row drop after 55-57 seconds. 

When I call, I get three beeps while the line is ringing, and after the other person answers, it drops after 55 seconds.


This was NOT an issue in the past, until the weird renewal issue that I had yesterday morning with my account.


Just out of curiosity... was the plan before and after the same plan?  What plan is it... metered or unlimited talk?

 

I ask/bring up because on metered talk plans (e.g. one of my lines has the 50 min talk plan), I get the 3 beeps when calling on the last minute (i.e. 49 minutes consumed).

 

Yours is acting as if the system thinks you only have a minute of talk left, on every call being made.  Very strange indeed...

z10user4
Mayor / Maire

Re: Phone calls dropping after about 55 seconds


@Mary_M wrote:

Hey @sonician,

 

Rest assured that I'll be looking into this for you asap - please keep your eyes open for a reply shortly.

 

Regards,

 

Mary


And @sonician: depending on your notification settings, you might get an email notifying you that you got a private message. Don't reply to that. Come back here and see the red blob above the little envelope in the upper right of this page. Click on it and then click on the subject line to read the entire message.

Mary_M
Retraité / Retired

Re: Phone calls dropping after about 55 seconds

Hwy @sonician,

 

I believe that I was able to rectify the issue for you - Can you please power cycle and test ? I've also sent you a private message 🙂

 

Best,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

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