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Mayor / Maire

Phone call quality

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

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Oracle

Re: Phone call quality

Can you swap Sims with him and test that will help isolate account VS hardware issues. 

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Town Hero / Héro de la Ville

Re: Phone call quality


@darlicious wrote:

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?


How is the signal where he is using it? PM network shouldn't be poor like that... so something must be wrong. Sounds

 like freedom mobile instead

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Mayor / Maire

Re: Phone call quality

@darliciousThere could be geographic / radio tower issues if you live outside urban areas where there are more Rogers towers vs Bellus.

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Mayor / Maire

Re: Phone call quality


@darlicious wrote:

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?


Could be 3g tower congestion in your area. Is it bad everywhere?

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Mayor / Maire

Re: Phone call quality

Good idea because we are generally in the same areas and I don't have issues with my phone on pm. I'll get back to you on it as a solution.

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Mayor / Maire

Re:Calls sound fuzzy and distorted

In reference to this post concerning an iPhone (sorry haven't figured out the tagging thing yet) has anyone experienced this with a Samsung s7 from fido. Sounds like voice may be the problem with my boyfriend's phone since switching to pm. Not long after switching and fido called him to ask why....they should have called me...the account holder another one of fidos issues.  His phone call quality deteriorated....refered to this in phones and hardware but no one mentioned this...curious to your opinions.

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Mayor / Maire

Re: Re:Calls sound fuzzy and distorted

Sorry autocorrect meant volte

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Mayor / Maire

Re: Re:Calls sound fuzzy and distorted

@darliciousPublic Mobile does not currently support VoLTE, Koodo and Telus do though.

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Mayor / Maire

Re: Re:Calls sound fuzzy and distorted

Yes so if volts is enabled on his former fido phone could it be causing his poor call quality because it's not supported on pm?

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